The access to the customer and tech support that a hosting company offers can tell you a lot about the services that they provide as well. If you are allowed to use only email messages and / or tickets, you have most probably found a reseller not the hosting supplier. If this is the case, you will have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for further assistance. If the provider can provide various options for communication with short response time available at any time, they are almost certainly the top provider, not a reseller. Therefore you will receive timely assistance and top-notch support since they'll have instant access to the servers where your account is. Whatever the problem - technical or sales, it's generally better to have the option to get in touch with your website hosting company right away using your favourite method of communication.

24/7 Customer Support in Hosting

We supply 24/7 billing, customer and technical support for all of our Linux hosting. Even if you aren't our client yet and you have questions, we can help you without delay and give you the needed info, so as to give you a choice to make the very best decision when you purchase a new website hosting account. We're available at any time, including holidays and weekends, and we supply numerous ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we have several phone numbers around the world, so that you can call the one which is closer to you. The maximum response time for the email messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days to receive support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you can take advantage of our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With a lot of communication options, you are able to choose the easiest way to contact us and learn more about our solutions if you don't have an account yet, or get support if you're already among our customers. You are able to phone us, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour answer time guarantee, even though it hardly ever takes more than 20 minutes to receive assistance regardless of the complexity of the problem. With our customer and technical support services, we are available for you whenever you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

If you've got a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious problems or questions associated with the pre-installed software the server comes with. If you haven't ordered your virtual private server package yet, you're able to learn more information about our solutions by giving us a telephone call or via our live chat service. For more tech issues, you'll be able to send an e-mail message or open a ticket via your billing Control Panel and you'll receive assistance within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time normally does not exceed 30 mins. If you'd like to have assistance with third-party software, you will be able to use the Managed Services upgrade that you can add to every single VPS plan and our administrators can help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

When you aquire a dedicated server from us, you are able to get in touch with us anytime using several channels and the max time that you will have to wait for a response is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you'd like to learn more about our web hosting services before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in different countries worldwide. In case you'd like to have help with third-party software that you cannot deploy or manage properly, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.