Although the hosting service supplied by the different companies is approximately the same, each provider has their own platform with its own modifications and different ways to carry out particular procedures. In this case, an enormous knowledge base would be really helpful both for persons with no prior experience and for technically seasoned users who will at some point learn how particular tasks are carried out, but will waste valuable time in the meantime. The aim of such a knowledge base is to help make the hosting service fast and easy to use, sparing users time and effort. The consequence is gladder clients, since they can easily find the info they’re searching for, and less work for the tech support team members, because typically most of the queries and issues that customers have are already included in the knowledge base. If the articles themselves are adequately written and cover more things, you will be able to learn more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Hosting

All Linux hosting that we are offering come with a comprehensive knowledge base where you can find everything you may ever need to know with regards to your hosting account. Whether you plan to set up a brand-new database, to redirect a domain name by means of an .htaccess file or to set up an e-mail account on your desktop computer or handheld device, you can just check our step-by-step help articles and all the information that you require will be there. When you open a particular section of your Hepsia hosting Control Panel, you’ll see articles that are relevant to the features that you can access through it. In case you would like to see the entire collection of articles and get informed about all the functions that Hepsia offers, or simply to read general information about the web hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our very best to encompass any obstacle that you might possibly bump into, but in case you do not find the information that you are looking for, you can always get in touch with us, as our help desk staff members are available 24 hours a day.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come with an extensive article repository where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it on the basis of the feedback that we have received from our clients throughout the years and, hence, our articles encompass particular problems that you may experience and propose the quickest means of rectifying them, for example receiving a 500 Internal Server Error message or not being able to send email messages from your personal computer even though you have the right settings. The articles are available in each Control Panel section and you can access them at any given time. They can help you enlarge your knowledge not only about our platform, but also about the hosting service in general, as they contain elaborate instructions and general information such as what file access permissions or cron jobs are.