In case you’ve purchased a hosting plan and you have certain inquiries in regards to a concrete function/feature, or if you’ve run into a certain obstacle and you require help, you should be able to touch base with the respective client care staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, since the best way to tackle a problem most often is to use a ticket. This model of correspondence makes the replies sent by both sides easy to follow and permits the client support engineers to escalate the situation if, for instance, an admin has to get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will have to have at least 2 separate accounts to touch base with the client care team and to actually administer the hosting space. Constantly switching from one account to the other can sometimes be a nuisance, not to mention the fact that it takes a long period of time for the vast majority of hosting companies to process ticket requests.

Integrated Ticketing System in Hosting

Our Linux hosting feature an integrated support ticket system, which is an integral part of our custom-created Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in one and the same place – payments, website files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a few mouse clicks without needing to leave your hosting Control Panel. During the process, you can pick a category and our system will present you with a number of articles, which will give you additional information and which may help you fix any particular problem before you actually submit a ticket. We guarantee a ticket response time of maximum one hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in a single location, which is the reason why we have implemented a support ticket system into the in-house created Hepsia Control Panel, which comes with each single semi-dedicated server plan. This will permit you to handle the communication with our help desk support staff along with your files, which goes to say that you won’t have to memorize one more sign-in name for some other system. You’ll be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the files hosted in your account. Besides, you can search through older tickets using a smart search filter or take a look at relevant help articles, which provide solutions to commonly faced complications. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.