A live chat is among the ways of communication provided by some website hosting providers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker compared to a support ticket and it will make it less likely to misspell or misunderstand a word compared to a call with an agent. In addition, if the problem that you have needs some time to be examined and resolved, you are able to do something different in the meantime rather than just waiting, as you would have to do if you call. You can also use a live chat support service free of cost provided that you have Internet access even if your hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Hosting

As part of the support services that we provide for all our Linux hosting, you'll find live chat support which is online 24/7, even on holidays. You're able to get in touch with us no matter if you already own an account or not, as we can help you with all sorts of things, ranging from providing you with general info on our solutions if you aren't our client yet and you're thinking about obtaining one of the packages, to helping you with setting up an e-mail account in an email client. Some problems are more technical and time-consuming, which means that you will need to employ the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with our semi-dedicated hosting, you can find the the right answers for any questions you have or have lots of troubles resolved instantly. The service is online every day, thus you will be able to contact an agent even on holidays and weekends. If you are unsure which package is better for your sites or if our innovative cloud hosting platform covers some system requirements, you can come on our live chat before buying anything. If you are an active customer, you'll be able to obtain more info about account settings, billing issues along with a number of common technical issues you may encounter, for instance when you cannot set up an email account in a client on your computer. The live chat can save you considerable time regardless where you are or when you contact us.