If you ever have any enquiries associated with your web hosting plan or you face a problem with your sites, you’ll need to get in touch with the respective hosting provider’s customer support team. It may not make any difference how quickly they’ll reply if you’ve got a query of a general nature, but a problem like a failed web app update, for example, may result in your site becoming broken or invisible online. And the longer you wait for the support team to assist you, the longer the website will be out of order. If you offer services or goods online, any outage will badly affect your site and you may lose current or prospective customers. Many web hosting providers, predominantly resellers, reply to support tickets and emails within twenty four hours, but in the electronic epoch that is far too long, as visitors will scarcely ever come back to a website that’s not working correctly for an extended period.

One-Hour Response Guarantee in Hosting

Our guaranteed max reaction time for any customer support ticket that you post or any email that you write is only one hour, even in case you contact us on weekends and legal holidays. Whatever the essence of your inquiry or problem might be, we will lend a hand momentarily and will supply you with the necessary info to fix any problem with your websites. The real response time normally doesn’t exceed fifteen-twenty minutes, which implies that you can forget about waiting around for hours to get an issue resolved or even worse than that – waiting a whole day only to get a response that more info is necessary whilst nothing’s solved. We’ll assist you in a well-timed fashion just because we are aware of how expensive time can be in the dynamic e-world. The 60-minute reply guarantee applies to any technical or billing query that you may have relating to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a customer support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain a response within maximum 1 hour. You can touch base with us whenever you need in regard to billing, general or technical issues and considering that we are available 365 days a year, you’ll always receive support in a timely manner. Depending on the specific issue or question, we will give you more info, eliminate the complication if it has been caused by something that’s within our reach or tell you what to do on your end if you have to alter a particular setting for an Internet application that we do not have access to. You can forget about waiting for a whole day for each single answer. In fact, in the majority of cases we reply to tickets and emails within 20 to 25 minutes max.