In the event that you've ever had a hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for many things it's better to talk to a live person on the phone rather than exchange tickets or e-mail messages. In order to know more about a specific service before you purchase it or when something small-scale needs to be done, for example, it will be easier and faster to do it real-time. If you're able to contact representatives by phone, it's also very likely that you're using the services of an actual web hosting supplier, not a reseller. The type of support that you'll get on the phone may differ between different providers - from standard issues to professional tech support. Usually most providers supply pre-sales assistance and first level phone support, while more complicated technical issues are resolved through email or tickets.

Phone Support in Hosting

We believe that being able to talk with a live representative is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you will be able to contact us over the phone for fourteen hours every day. In case you consider acquiring one of our Linux hosting, for instance, you'll be able to phone us and learn more about our solutions prior to ordering in order to be sure that we meet all system requirements for your sites. After the order, you can contact us about any sales and billing troubles you may experience, or get any kind of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

If you need additional information for the semi-dedicated hosting that we offer, you'll be able to call some of the three support lines we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you will be able to check ahead of time if our services will be suitable for your sites. If you are already our client and you have a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any type of billing or general questions. For entirely technical problems you can employ our ticketing system to contact our tech support because someproblems simply need additional time to be solved, but we will help you on the phone with various minor technical problems as well, saving you the time and efforts.