Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Every single assistance request you send to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or email calls for additional assistance from an administrator, we will without delay forward it and leave a comment to let you know that your issue is being worked on. If you order our Optional Managed Services package, all of the tasks included there will be executed at a time of your liking.

  • Top quality support service
  • An Outstanding Support Service

  • Should you require any help while working with our Web Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, do not hesitate to get in touch with the client support team anytime through the ticketing system. Plus, in case you need help administering your dedicated server, you can make use of the Optional Managed Services package, that includes OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard drive storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • We have provided our Web Control Panel with an elaborate knowledgebase, which includes in–depth explanations of all its features and functionalities. What’s more, we have shot detailed video tutorials that will further demonstrate to you how to perform a particular operation or solve a frequently encountered issue. All the help articles and the tutorial video clips are easily reachable from each Web Control Panel section via the Help and Videos buttons in the upper right corner.