Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Answer Warranty

  • Our team of specialists will try their best to answer to your service needs in about 1 hour. If, however, the difficulty you have stumbled upon requires assistance from the Administrators’ =Department,= we will forward the ticket to the administrator on shift and will write a reply to tell you.

  • Top quality support service
  • Expert Client Assist Service

  • Our customer help and support crew will be on shift for you 24x7 to to handle all service demand tickets that you submit. We offer tech help and support for the applications that are pre–configured on your web server. These include our custom built Web Control Panel, the chosen Operating System plus the server administration panel (depending on the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Web Control Panel that comes gratis with your VPS has an included article base. You will see a bunch of comprehensive how–to posts and a choice of step–by–step video classes that demonstrate all the normal web site supervision duties. You can start using them by hitting the Help or Video control keys in the right corner of each Control Panel section.